Terms and conditions

1. Definitions

• Verzendo: Verzendo B.V., registered in the Netherlands.
• Customer: the business entity that creates an account and uses the platform.
• Platform: the Verzendo web application, APIs and integrations.
• Carrier: the delivery company that transports a parcel booked through the platform.

2. Account and access

The platform is available to businesses only. You are responsible for the accuracy of your account details, for the users you invite and for keeping login credentials confidential.

We may suspend access temporarily if we detect misuse, non-payment or a security risk, and we will inform you as soon as reasonably possible.

3. Use of the platform

• You may not ship items that carriers prohibit or that are illegal in the origin or destination country.
• You are responsible for correct addresses, customs data and parcel weights and dimensions.
• You may not resell platform access without our written agreement.

4. Carrier services

Transport is performed by the carrier, not by Verzendo. The carrier's own terms and delivery conditions apply to each shipment, including their rules on transit times, insurance and claims.

5. Prices and payment

Prices are published on our pricing page and in your account. Rates exclude VAT and may change when carriers adjust their tariffs or surcharges; we announce changes before they apply.

Invoices are payable within the term stated on the invoice. Surcharges applied by a carrier after collection, for example for an incorrect weight or a returned parcel, are charged on.

6. Claims for damage or loss

Report damage, loss or delay through our support channels as soon as you notice it and within the carrier's claim window. We help you file the claim and pass on any compensation awarded by the carrier.

7. Liability

Our liability is limited to direct damage and to the amount paid by you for the service in the three months before the event, unless the damage results from intent or gross negligence on our part. We are not liable for indirect damage such as lost profit or reputational damage.

8. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Support is available on working days through the channels listed on our contact page.

9. Term and cancellation

The pay-per-label agreement runs for an indefinite period and can be cancelled at any time in the platform, unless a separate volume agreement states otherwise. Outstanding invoices remain payable.

10. Data protection

Where we process personal data on your behalf we do so as processor under our data processing agreement. See our privacy policy for details on the data we process as controller.

11. Changes to these terms

We may amend these terms. Amendments are published on this page and communicated at least 30 days before they take effect. Continuing to use the platform after that date means you accept the new version.

12. Applicable law

Dutch law applies to these terms. Disputes are submitted to the competent court in the district where Verzendo is registered, unless mandatory rules provide otherwise.