Returns
Returns handled without the inbox
Customers register a return in your own portal, get a label instantly and you see every return in one overview with reason codes.
Self-service
No more back-and-forth email threads about return addresses and labels.
You set the rules
Return window, who pays, which products are excluded — all configurable.
Insight in reasons
Reason codes reveal which products cause returns so you can fix the cause.
From return request to restock
A portal in your branding
Customers find their order with an order number and email, pick items and reasons, and download a return label.
Processing without guesswork
Track incoming returns, approve refunds and push updates back to your webshop and stock.
Frequently asked questions
Who pays for the return label?
You choose: free returns, a fixed customer fee, or paid by the customer at the drop-off point.
Do international returns work?
Yes, including the customs documents required for returns from outside the EU.
Can returns sync to my shop?
Return status can be written back to supported webshop platforms automatically.
Make returns your easiest process
Switch on the returns portal and let customers do the paperwork.
Start free today