Frequently asked questions

Most webshops connect their store and print a first label within an hour. Install the integration for your platform, add your carrier contracts or use ours, and your orders appear in the dashboard automatically.

No. You can ship on Verzendo rates from day one. If you already have contracts with a carrier, you can connect them and keep your own negotiated prices.

Shopify, WooCommerce, Magento, Lightspeed, CCV Shop, Shopware, PrestaShop and many more, plus a REST API and CSV import for custom setups. See the integrations page for the full list.

PostNL, DHL, DPD, UPS, GLS, Bpost, Cycloon and Instabox, with country-specific options for international parcels.

Yes. Select any number of orders and print labels in one batch as PDF or straight to a label printer, with shipping rules deciding carrier and service per order.

Report it through support and we file the claim with the carrier for you, keeping you updated until it is settled.

There is no monthly platform fee. You pay per label, and the rate depends on the carrier, format and destination. All rates are on the pricing page.

Shipments are collected on a periodic invoice with a full specification per parcel, so you can match every charge to an order.

Yes. There is no contract term on the pay-per-label model; you only pay for labels you actually create.

Yes. Track & trace pages and notification emails carry your logo, colours and links back to your shop.

Customers register a return in your branded portal, receive a return label and you see the status in the dashboard before the parcel arrives.

We process shipment data to deliver parcels and act as processor for the personal data of your customers. Details are in our privacy policy.

By chat, email and phone on working days. Our specialists know both the platform and the carriers, so most questions are answered in one conversation.